Two companies abroad are rethinking the customer experience.
2 the Loo in Amsterdam, tapping into the frustration of finding decent restrooms when one is out and about, provides clean restroom facilities for a fee. As a mom of two young children, I would likely take advantage of an offering like this. What do you think?
Meanwhile in Delhi, the metro authority now offers baggage check-in service for domestic airline passengers. There are many reasons to love this idea, but I particularly find it inspirational on two fronts: 1) it takes an insightful look at the entire breadth of the customer experience for plane travelers 2) in doing so, it crosses "supply chain ownership" boundaries.
- GLG
2 the Loo in Amsterdam, tapping into the frustration of finding decent restrooms when one is out and about, provides clean restroom facilities for a fee. As a mom of two young children, I would likely take advantage of an offering like this. What do you think?
Meanwhile in Delhi, the metro authority now offers baggage check-in service for domestic airline passengers. There are many reasons to love this idea, but I particularly find it inspirational on two fronts: 1) it takes an insightful look at the entire breadth of the customer experience for plane travelers 2) in doing so, it crosses "supply chain ownership" boundaries.
- GLG
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